Returns & Exchanges

At Pure Nails, we want you to be completely satisfied with your purchase; if you are not happy with your professional nail products, we offer a 30-day return policy for unopened and unused items. Please ensure all safety seals remain intact to qualify for a full refund or store credit.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Your Package

Carefully pack the unused items in their original packaging to prevent damage during transit, ensuring all components and promotional inserts are included.

3

Ship to Pure Nails

Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our dedicated quality control center.

4

Quality Inspection & Refund

Once our technicians verify the products are in resalable condition, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing